Support

Stuck, found a bug, or just have a question about Kilopixel? Email us and a person will reply.

Contact

help@arrangedgodly.com

To help us fix things faster, include your phone model, your Android or iOS version, the Kilopixel version (shown in Settings) and what you were doing when it went wrong. A screenshot or screen recording helps too.

Common questions

Where do my photos and videos go?

Only where you save them. On Android they are saved to DCIM/Kilopixel in your gallery. On iPhone they are saved to your Photos library. Kilopixel does not upload anything, and there is no account.

The camera or microphone isn't working.

Check that Kilopixel has permission. On iPhone, open Settings, then Kilopixel, and turn on Camera (and Microphone if you want sound in videos). On Android, open Settings, Apps, Kilopixel, Permissions. The microphone is off by default inside the app and only records when you switch it on.

Saving to Photos fails on iPhone.

Kilopixel only needs permission to add photos. If you denied it, open Settings, Kilopixel, Photos and choose Add Photos Only (or Full Access), then try again.

How do I delete my data?

Kilopixel keeps your settings, saved looks and palettes only on your device. Deleting the app removes them. Photos and videos you saved stay in your gallery or Photos library until you delete them there. We hold no data about you to delete.

How do I join the Android beta?

See the steps on the Kilopixel home page.

Is there an iPhone version?

Yes. Kilopixel is on the App Store.

Privacy

Read the privacy policy.